Service Center Leader

One of our prestigious client “500 fortune MNC” is looking for “Service Center Leader” for its Talegaon, Pune .

Location : Talegaon, Pune

Experience: 10 years 

Qualification:

• Bachelor’s degree in Engineering, Industrial Technology, or a related field (or equivalent technical Experience).
• 10+ years of experience in service center management, calibration, or repair services within the industrial automation industry.
• Strong knowledge of quality management systems and calibration standards (ISO 9001, ISO/IEC 17025, NABL accreditation).
• Experience with Oracle ERP, Depot repairs management software, and calibration tracking systems.

Key Points: –

• Knowledge of Flow technologies, especially Coriolis meters since those are the primary calibration equipment

• Knowledge of ISO 17025 and NABL standards
• Experience setting up a new operation and managing material flows within the Plant
• Setting up the necessary business systems to handle Calibration (customer owned inventory), repair, Parts and Customer paid training
• Understanding of services that FCRI and other competitors provide today and how we can differentiate
• Certification in Metrology, Calibration, or Quality Management (e.g., ASQ CCT, ISO 17025 Auditor).

Highlight Top / Key Responsibilities for this position –

Safety Leadership:

• Maintaining a safe work environment and protecting company/customer property.
• Operations and Inventory Management:
• Optimize processes, manage costs, analyze market trends, and set pricing strategies.
• Oversee the day-to-day operations of the service center, ensuring productivity and efficiency.
• Develop and implement strategies to improve service delivery and operational effectiveness.
• Monitor key performance indicators (KPIs) and adjust operations to meet performance targets.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Manage inventory, replenishments, and ensure high inventory turns.
• Oversee calibration, testing, and repair of industrial automation equipment, ensuring
• compliance with industry standards.

Customer Service:

• Act as the primary point of contact for customer inquiries and service requests.
• Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction.
• Work closely with clients to understand their needs and provide tailored service solutions.

Team Leadership:

• Lead, mentor, and develop a team of service technicians, engineers, and support staff.
• Ensure training programs to enhance technical skills and customer service capabilities are in place.
• Foster a culture of teamwork, accountability, and continuous improvement.

Financial Management:

• Manage the service center budget, controlling costs while maximizing efficiency.
• Oversee inventory management, ensuring the availability of necessary tools, equipment, and spare parts.
• Identify opportunities for revenue growth and upselling additional services.

Compliance & Improvement:

• Analyze service data and customer feedback to identify areas for improvement.
• Implement process improvements to enhance service quality and reduce downtime.
• Stay up to date with industry trends, new technologies, and best practices.

Please apply – Resume@concordtalenthunt.com