One of our prestigious client is looking for Candidate for “Service Head”
Location: Chennai
Profile Summary
Accomplished service leadership professional with 10–15 years of progressive experience in the industrial sector, specializing in fiber processing solutions. Demonstrated expertise in driving Service-First strategies that consistently deliver superior customer satisfaction and after-market sales margins exceeding 50%. Adept at digitalizing service operations, leading multicultural teams, and developing tailored support solutions that prioritize long-term client value. Recognized for building high-performance service teams, optimizing processes, and fostering collaborative relationships with both CXO-level executives and operational staff. Proven track record across India with additional exposure to international best practices.
Core Competencies
- Service Strategy & Leadership
- Digital Service Transformation
- Team Development & People Management
- Aftermarket Sales & Commercial Growth
- Customer Needs Analysis & Relationship Management
- High-Margin Aftermarket Operations (>50%)
- Cross-Functional Stakeholder Engagement
- CXO & Floor-Level Communication
- Pan-India & International Operations
- Data-Driven Decision Making
Key Responsibilities
- Lead and mentor the fiber processing service team across India, ensuring best-in-class support and customer outcomes.
- Drive and oversee service digitalization initiatives to streamline operations and enhance service reach.
- Engage with customers at all levels, translating complex needs into actionable service solutions that foster satisfaction and loyalty.
- Balance service excellence with commercial outcomes, positioning sales as a result of consistent high-value service.
- Maintain and grow profitable aftermarket sales by identifying new opportunities and optimizing contract performance.
- Represent the service division in India and in global forums, leveraging international exposure for local improvement.
- Collaborate with internal stakeholders, including sales, product, and executive teams, to align service processes with business objectives.
Experience & Background
- 10–15 years in service management within capital equipment, process industries, or related sectors.
- Strong track record in digital transformation of service functions.
- Handled high-value aftermarket service portfolios with margins exceeding industry benchmarks.
- Experience engaging customers from operator to executive levels, building trust and strategic partnerships.
- Pan-India service exposure with capability to manage diverse regional teams; international working exposure is a plus.
- Based out of Chennai, willing to travel as required.
Please Apply: ta@pinacolish.com