Participant Profile –

Effective communication is the basic requirement for growth & success in any profession. This program is must for the aspiring candidates who are starting their career or shifting from technical job to Administrative / Management Jobs, or handling Front End Roles / Customer Support / Team handling roles or are working as Team Lead / Managers who need to Present regularly. This program is also a must for professionals who need to coordinate with different Department / Customer etc.

Course Content –

Session 1:

• Understanding communication
• Obstacles to effectiveness
• Facets of spoken communication – verbal and nonverbal
• Aspects of verbal communication
• Challenges in verbal communication
• Their impact on spoken communication
• Aspects of nonverbal communication
• Challenges in nonverbal communication
• Their impact on spoken communication

Session 2:

• Techniques to improve spoken communication
• Formats of spoken communication
• General etiquette in spoken communication
• Managing content
• Telephone etiquette
• Importance of effective written communication
• Challenges in written communication
• Understanding format
• Understanding content

 Session 3:

• Drafting emails effectively: content and format
• Messaging etiquette
• Managing/decoding the unsaid
• Assignment in spoken communication and written communication

Session 4:

• Discussion of assignment
• Debriefing

Trainer’s Profile – A Ph.D. in English Language and Literature from the University of Mumbai, Dr. Preeti Shirodkar, Associate Professor at Kohinoor Business School with over 3 decades of experience. She has extensively imparted training to corporate and government employees and academicians up to the senior management level and addressed over 125 webinars, workshops, training programmes and talks for the academia and industry in the areas of Gender, English Literature, Communication and Soft Skills and has been to Germany and England as a Visiting Scholar. A Fellow of the Indian Institute of Advanced Studies, Shimla, she has also completed 2 Minor Research Projects for the University of Mumbai and is a Member of multiple Board of Studies. She holds university ranks at the undergraduate and postgraduate levels and is a recipient of the B G Joshi Prize, the Kamal Wood Prize, the Prof. Indira Parikh 50 Women in Education Leaders Award, the Indira Gandhi Women Achiever’s Award and the Best Paper in HR and the HEF award for the Best Teaching in Communication, among others. She has written 7 books, 36 articles and 32 papers and presented 51 papers and edited numerous books. She is passionate about teaching, mentoring, editing, creative and critical writing and engages in diverse social outreach programmes.